Letter To Families That Acknowledges Their Concerns and Your Services Commitment To Children's Safety

In light of the recent events, it's important for services to reassure families that this incident should not deter them from sending their child to care and from trusting in early childhood education. The following is a compassionate and professionally grounded sample letter that acknowledges parents’ concerns while reassuring them of your center’s commitment to safety, transparency, and trust. This letter may be used, edited, and adapted for your particular service to reassure families that their concerns are valid and their children are safe.

Dear Families,

We understand that recent news surrounding child abuse allegations in a Melbourne early learning setting may have caused feelings of uncertainty and distress. As educators and as individuals deeply committed to the well-being and protection of every child in our care, we want to extend both our empathy and our unwavering reassurance.

While such incidents are deeply troubling, they are not reflective of the standards, practices, or values we uphold at our center. Our team is made up of passionate and qualified professionals who are not only guided by the Early Years Learning Framework but also driven by a genuine commitment to creating safe, nurturing, and inclusive environments for every child.

Our Safety Commitment:

All educators are trained in child protection and safeguarding protocols.
We follow strict compliance measures, including mandatory reporting, thorough background checks, and continuous professional development.
Policies and procedures are regularly reviewed and updated to reflect best practices, including trauma-informed approaches and the purposeful use of technology such as CCTV for transparency.

Open Partnerships with Families: We believe in strong, trusting relationships with families. We encourage you to speak with us, ask questions, and share your thoughts. Your voice matters, and together we can continue to foster a culture of transparency and trust.

Moving Forward Together: This incident, while heartbreaking, should not deter you from trusting in early childhood education. These formative years are incredibly important, and our center remains a place where children are protected, valued, and inspired to learn.

If you would like to speak with our leadership team, understand more about our safeguarding measures, or revisit our center’s child protection policies, we welcome those conversations wholeheartedly.

Thank you for placing your trust in us. We remain committed to keeping that trust every single day.

Warm regards,
[Educator's Name / Centre Leadership Team]

This letter may be used, edited, and adapted for your particular service to reassure families that their concerns are valid and their children are safe.