CHCCS400C - Handling Complaints Against An Educator

Forum for students doing their Certificate 3 in Childcare Studies.
Forum rules
IMPORTANT: Student's support in our forum will now be a part of our Premium Subscription service. This means students who have purchased a Premium Subscription will now be offered complimentary support in our Student Forums by us. This will only be available to students who have purchased a Premium Subscription. Click here to subscribe.
Post Reply
kezlez
Newbie
Posts: 4
Joined: Sun Aug 02, 2015 3:50 am

CHCCS400C - Handling Complaints Against An Educator

Post by kezlez » Thu Aug 27, 2015 6:31 pm

Hi lorina, just a bit of help with this question please.

CHCCS400C - Q) how to handle a parents complaint against an educator?
A) I would inform the parent that I would follow all policies and procedures and ask her to come to a private place (office) where I could have a private conversation with her away from other parents and children. The parent would be informed of the complaints process and she would be informed that she would be treated with respect and courtesy and have the complaint dealt with in a confidential and timely manner,
My question is how to respond to the educator and who would I share this info with.
Thanks Kez
Top
User avatar
Lorina
Moderator
Moderator
Posts: 14360
Joined: Thu Nov 19, 2009 7:36 am

Re: CHCCS400C - Handling Complaints Against An Educator

Post by Lorina » Fri Aug 28, 2015 7:12 pm

If a parent has a complaint against an educator, you will need to let the Director know. It's probably best not to go to the educator involved directly and let the Director manage it, once the parent follows the complaints procedure...

This will also help:

FAMILY AND STAFF COMMUNICATION,FEEDBACK AND COMPLAINTS PROCEDURE (page 67 or scroll down until you find this heading).

:geek:,
Lorina
Top
Post Reply

Return to “Certificate 3 in Children’s Services - Assignments Support”