The following lists useful contacts if you have a question or need support as a provider and for early learning services.
- If you need specific help administering CCS, contact the Child Care Subsidy Helpdesk on 1300 667 276 or CCSHelpdesk@education.gov.au.
- If you think a service or an individual is doing something illegal or fraudulent, contact our tip-off line at 1800 664 231 or tipoffline@education.gov.au.
- Families wishing to discuss CCS should contact Services Australia: www.servicesaustralia.gov.au/contact-us.
- Families looking for early childhood education and care should visit: www.startingblocks.gov.au.
- For feedback, questions, comments or complaints about ACECQA: email info@acecqa.gov.au or phone 1300 422 327.
- For complaints about education and care services please contact the appropriate Regulatory Authority
- If you are unhappy with the way ACECQA has handled your complaint, you can make a complaint to the Office of the Education and Care Services Ombudsman, National Education and Care Services Freedom of Information Commissioner or the National Education and Care Services Privacy Commissioner
- For questions on pay-related queries, workplace entitlements, employment conditions, workplace problems etc. Fair Work Ombudsman
- For Mandatory Reporting information: National Domestic Family and Sexual Violence Counselling Service
- For services that require support for children with additional needs including funding: Inclusion Support Program
- For communicating with families in languages other than English: TIS National
As an Educator in Australia, your pay rate falls under the Children’s Services Award 2010. This award states the minimum amount that an employer can
When working as a qualified Early Childhood Teacher (with a university degree) within a service, your rate of pay will come from the Educational Services
When working as a Diploma Qualified Educator your pay rate is from the Children's Services Award 2010. This Award states your minimum rate of pay
When working as a Cert 3 Qualified Educator, your pay rate is from the Children's Services Award 2010. This Award states your minimum rate of
Educational Leaders play a crucial role in their early childhood service by ensuring that the educational program aligns with best practices and supports the holistic
With the new national child safety reforms kicking in on 1 September 2025, early childhood services like yours have a real opportunity to lead the
In early childhood education and care, ratios are more than a technicality—they are a frontline safeguard. Every child deserves responsive supervision, emotional connection, and developmental
Here’s a comprehensive Mobile Phone and Smart Watch Policy tailored for early childhood education and care (ECEC) services in Australia, aligned with the latest 2025
The Sea of Fish Challenge is a national initiative that invites children, educators, families, and communities to create and display fish artworks as a symbol
Cold weather play is incredibly beneficial for early childhood development! It helps children build resilience, strengthen their immune systems, and develop essential motor skills. Here’s
