The following lists useful contacts if you have a question or need support as a provider and for early learning services.
- If you need specific help administering CCS, contact the Child Care Subsidy Helpdesk on 1300 667 276 or CCSHelpdesk@education.gov.au.
- If you think a service or an individual is doing something illegal or fraudulent, contact our tip-off line at 1800 664 231 or tipoffline@education.gov.au.
- Families wishing to discuss CCS should contact Services Australia: www.servicesaustralia.gov.au/contact-us.
- Families looking for early childhood education and care should visit: www.startingblocks.gov.au.
- For feedback, questions, comments or complaints about ACECQA: email info@acecqa.gov.au or phone 1300 422 327.
- For complaints about education and care services please contact the appropriate Regulatory Authority
- If you are unhappy with the way ACECQA has handled your complaint, you can make a complaint to the Office of the Education and Care Services Ombudsman, National Education and Care Services Freedom of Information Commissioner or the National Education and Care Services Privacy Commissioner
- For questions on pay-related queries, workplace entitlements, employment conditions, workplace problems etc. Fair Work Ombudsman
- For Mandatory Reporting information: National Domestic Family and Sexual Violence Counselling Service
- For services that require support for children with additional needs including funding: Inclusion Support Program
- For communicating with families in languages other than English: TIS National
As an Educator in Australia, your pay rate falls under the Children’s Services Award 2010. This award states the minimum amount that an employer can
Aboriginal and Torres Strait Islander people cultures are valued and significant in Australia and it's essential for educators to help children understand the history, culture
When working as a Diploma Qualified Educator your pay rate is from the Children's Services Award 2010. This Award states your minimum rate of pay
As educators, we need to incorporate cultural celebrations within the setting in a sensitive and respectful manner by avoiding cultural tokenism - which is the act
Natural materials should be an integral element of children’s play. They are easily accessible and encourage children to learn about nature, foster creativity, imagination and
Progressive mealtimes are giving an opportunity for children to choose when they want to eat within a certain timeframe instead of eating at a set
Children love being barefoot! It's comfortable and it enables them to feel free. Feeling the freedom of their movements allows them to feel more liberated.
Parent / Educator meetings help build respectful and positive relationships and enable educators and parents to share information about the child. Meetings add to the casual,
Active Listening involves lending your undivided attention to someone who is speaking to you. As opposed to passive listening which is merely hearing the speaker
Walking Together, developed by the Victorian Aboriginal Education Association, is a free inclusion support and protocol resource for early childhood services.
