HLTHIR403B
Assessment One
Aboriginal Culture
How would you:
1. Form effective workplace relationships with co-workers and colleagues from this culture?
• Develop an awareness of their culture, beliefs and customs through research, education or by simply having conversations with them.
• Show respect for their culture in all communication and interactions.
• Treat them without bias as you would any other co-worker.
2. Use effective strategies to address and eliminate discrimination and bias in the workplace?
• Provide cultural awareness training to all staff.
• Staff is made aware/reminded that discrimination and bias, cultural, or any kind is not acceptable in the workplace. This can be done through training, staff meetings, issuing all staff with a copy of the policy which outlines this or all of these.
3. Use basic conflict resolution and negotiation skills to sensitively resolve differences, taking account of cultural considerations?
• Arrange a meeting for arbitration to resolve the conflict.
• Identify the problem from both points of view. How does each party view the conflict? What does each party think is wrong?
• Have each party spell out their disagreements with one another and state their needs in terms of specific behaviours and situations.
• Find out how conflicts are resolved in the cultures of the parties involved.
• Identify a solution that works for both parties.
The most important point in this process is that each party recognises and accepts each other’s values and is able to work out a mutually acceptable alternative.
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4. Review and modify work practices with cultural diversity?
5. Use communication constructively to develop and maintain effective relationships, mutual trust and confidence?
Communication includes speaking, listening, the use of body language and written communication.
• To show respect for individual differences.
• To ensure that the message is conveyed in such a way as to be accepted and understood.
• Communicate appropriately.
• Be aware of barriers to communication and ways to communicate clearly. If you expect people from different cultures to communicate in the same ways as you, you may be raising barriers to communication. For example looking into the eyes of adult Indigenous Australian people when speaking to them is considered rude.
6. Make efforts to communication effectively with clients where a language barrier exists?
• Use of signs, newsletters, greetings, songs and stories in their native language.
• The support of an interpreter when needed.
• At enrolment, key words should be determined with families so staff can effectively communicate and care for their children as well as communicating with the families.
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7. Who would you contact to seek assistance to address difficulties that may arise?
Each community has support agencies which they can contact for support.
One example is;
Multicultural Development Association - Bicultural Support Service (Childcare)
This service was developed to assist Child care services in the inclusion of children from culturally and linguistically diverse backgrounds. The Bicultural Support Service (Childcare) coordinates a state-wide pool of Cultural Support Workers who offer time limited, practical support to support the work of trained, professional, early childhood workers in childcare services throughout Queensland. Through funding from the Department of FACSIA, eligible child care services, including long day care, family day care, outside school care and vacation care, can access this service at no cost to their service. Address: 512 Stanley St, South Brisbane 4101 Tel: 3337 5400 Fax: 3337 5444
Email: ambert@mdabne.org.au
Thank you Catchmeifucan,
