Aussie Childcare Network Forum

Please check my answers to this assessment, I am really stuck on question 4. Any input would be appreciated.

HLTHIR403B
Assessment One
Aboriginal Culture
How would you:
1. Form effective workplace relationships with co-workers and colleagues from this culture?

• Develop an awareness of their culture, beliefs and customs through research, education or by simply having conversations with them.
• Show respect for their culture in all communication and interactions.
• Treat them without bias as you would any other co-worker.

2. Use effective strategies to address and eliminate discrimination and bias in the workplace?

• Provide cultural awareness training to all staff.
• Staff is made aware/reminded that discrimination and bias, cultural, or any kind is not acceptable in the workplace. This can be done through training, staff meetings, issuing all staff with a copy of the policy which outlines this or all of these.

3. Use basic conflict resolution and negotiation skills to sensitively resolve differences, taking account of cultural considerations?

• Arrange a meeting for arbitration to resolve the conflict.
• Identify the problem from both points of view. How does each party view the conflict? What does each party think is wrong?
• Have each party spell out their disagreements with one another and state their needs in terms of specific behaviours and situations.
• Find out how conflicts are resolved in the cultures of the parties involved.
• Identify a solution that works for both parties.
The most important point in this process is that each party recognises and accepts each other’s values and is able to work out a mutually acceptable alternative.

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4. Review and modify work practices with cultural diversity?

5. Use communication constructively to develop and maintain effective relationships, mutual trust and confidence?
Communication includes speaking, listening, the use of body language and written communication.
• To show respect for individual differences.
• To ensure that the message is conveyed in such a way as to be accepted and understood.
• Communicate appropriately.
• Be aware of barriers to communication and ways to communicate clearly. If you expect people from different cultures to communicate in the same ways as you, you may be raising barriers to communication. For example looking into the eyes of adult Indigenous Australian people when speaking to them is considered rude.

6. Make efforts to communication effectively with clients where a language barrier exists?

• Use of signs, newsletters, greetings, songs and stories in their native language.
• The support of an interpreter when needed.
• At enrolment, key words should be determined with families so staff can effectively communicate and care for their children as well as communicating with the families.

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7. Who would you contact to seek assistance to address difficulties that may arise?

Each community has support agencies which they can contact for support.

One example is;
Multicultural Development Association - Bicultural Support Service (Childcare)
This service was developed to assist Child care services in the inclusion of children from culturally and linguistically diverse backgrounds. The Bicultural Support Service (Childcare) coordinates a state-wide pool of Cultural Support Workers who offer time limited, practical support to support the work of trained, professional, early childhood workers in childcare services throughout Queensland. Through funding from the Department of FACSIA, eligible child care services, including long day care, family day care, outside school care and vacation care, can access this service at no cost to their service. Address: 512 Stanley St, South Brisbane 4101 Tel: 3337 5400 Fax: 3337 5444
Email: ambert@mdabne.org.au

Thanks to everyone that read my question, however as I did not recieve any answers I went with this, I will hand it in tomorrow with fingers crossed.
HLTHIR403B
Assessment One
Aboriginal/Indigenous Australian Culture
How would you:
1. Form effective workplace relationships with co-workers and colleagues from this culture?

• Provide a discrimination and harassment free workplace.
• Embrace workplace diversity principles in recruitment and selection processes.
• Treat all co-workers and colleagues with respect and dignity.
• Show respect for their culture in all communication and interactions.
• Value the diversity of people from Aboriginal/Indigenous Australian cultures.
• Develop a supportive team of staff who will embrace co-workers from an Aboriginal/Indigenous Australian culture, including making them feel comfortable at out-of-work gatherings.

2. Use effective strategies to address and eliminate discrimination and bias in the workplace?
• Make decisions genuinely based on equity and fairness.
• Make training/education on Aboriginal/Indigenous Australian issues is readily available for all staff.
• Identify and resolve issues promptly.

3. Use basic conflict resolution and negotiation skills to sensitively resolve differences, taking account of cultural considerations?

• Arrange a meeting for to resolve the conflict.
• Identify the problem from both points of view. How does each party view the conflict? What does each party think is wrong?
• Have each party spell out their disagreements with one another and state their needs in terms of specific behaviours and situations.
• Find out how conflicts are resolved in the cultures of the parties involved.
• Identify a solution that works for both parties.
• Seek consultation/support from an Aboriginal/Indigenous Australian agency if necessary.
The most important point in this process is that each party recognises and accepts each other’s values and is able to work out a mutually acceptable alternative.

4. Review and modify work practices with cultural diversity?
• Parents and the Aboriginal/Indigenous Australian community are consulted in developing programs and value differences are clearly identified and discussed.
• Programs, practices and polices work to recognise and take action against bias, combat racism and reject stereotyping.
• Funding is sought where necessary to establish and maintain appropriate resources and advisory/support services to assist in the development of Aboriginal/Indigenous Australian culturally inclusive curriculum.

5. Use communication constructively to develop and maintain effective relationships, mutual trust and confidence?
Communication includes speaking, listening, the use of body language and written communication.
• To show respect for individual differences.
• To ensure that the message is conveyed in such a way as to be accepted and understood.
• Communicate appropriately.
• Be aware of barriers to communication and ways to communicate clearly. If you expect people from different cultures to communicate in the same ways as you, you may be raising barriers to communication. For example looking into the eyes of adult Indigenous Australian people when speaking to them is considered rude.

6. Make efforts to communication effectively with clients where a language barrier exists?

• Use of signs, newsletters, greetings, songs, pictures, posters and stories in their native language.
• Engage the support of an interpreter when needed.
• At enrolment, key words should be determined with families so staff can effectively communicate and care for their children as well as communicating with families.

7. Who would you contact to seek assistance to address difficulties that may arise?

Each community has support agencies which they can contact for support.
Two examples which include Aboriginal/Indigenous Australians in Queensland are:-

Inclusion Support Agency
Mermaid Beach QLD 4218
Telephone: (07) 3265 9326 Fax: (07) 5526 1740
The Inclusion Support Agency (ISA) is funded by the Commonwealth Department of Families, Community Services and Indigenous Affairs, to assist childcare services to build their skill base and capacity to create an inclusive environment to all children including children with additional needs. This includes: * Children for Cultural and Linguistic diverse backgrounds, including refugee and Australian South Sea Islander Children * Children with ongoing high support needs, including children with disabilities * Aboriginal and Torres Strait Islander children Inclusion Support Facilitators work directly with eligible child care services, to respond to the needs of the priority groups above. They will support services to access a range of practical supports, such as: On site inclusion readiness planning, specialist equipment and resources. Other types of support that may help a child care services capacity Eligible Services include; Long day care, Outside School Hours Care, Vacation Care, Family Day Care, In-Home Care, Occasional Care, Multifunctional Aboriginal Services, Mobile Child Care services, Flexible Multifunctional Services
Operating Days: Monday to Friday Age Ranges: All ages

Multicultural Development Association – Bicultural Support Service (Childcare)
This service was developed to assist Child care services in the inclusion of children from culturally and linguistically diverse backgrounds. The Bicultural Support Service (Childcare) coordinates a state-wide pool of Cultural Support Workers who offer time limited, practical support to support the work of trained, professional, early childhood workers in childcare services throughout Queensland. Through funding from the Department of FACSIA, eligible child care services, including long day care, family day care, outside school care and vacation care, can access this service at no cost to their service. Address: 512 Stanley St, South Brisbane 4101 Tel: 3337 5400 Fax: 3337 5444

Thank you Catchmeifucan,
My comment was not meant to offend anyone, especially this site. I wrote the new topic so people could see what I had come up with and comment on if they wanted to. I was thinking that no one would read the question again it if it was the same. My bad. I just saw that several people viewed my question, however I do realise that my question was posted late and was quite long. My sincere appologies if I did the wrong thing. I love this site and have recommended it to many of my classmates.