Monitor Customer Service To Meet Job Requirements

[hsidaros]

Hi, can any one please help me with this question??

Q: Describe a situation that required you to monitor your own customer service to meet your job responsibilities at the centre.
a.Example
b. What was your role?
c. What was your responsibility?
d. What was your contribution to service delivery?
e. What resources did you require for this situation?
f. How did you monitor your work in this situation?
My answers so far is
a.I used to meet the parents every morning when they drop off their child, greet them with abig smile and check with them if they have anything to say about their child. And also welcome the children with warm cuddles to make them feel save and secure.

b. Meet the parents while they drop off their children.
Meet the children and settle them down.

c. Ensure that all the children feel safe, secure and more comfortable with their environment.

d. • Establish positive communication and partnerships with all families.
• Build Positive relashionship with children.
• work within a relevant legal and ethichal framwork.
• following the centre's polices

e.Using the code of ethics in relation to Children and families I will …
I'm wondering if i on the right track and I need u to describe me number f please

[Lorina]

Yes, you can include that example but you need to add more to fulfil the question. Such as - if a parent has told you something about their child, what do you do? Do you tell the room leader? Write it in a communication book? If you can't talk to each parent during mornings what can you do? Send the family an email? Or have each family write in their own communication book?

Hope this helps!

,
Lorina