CHCECE026 - Responding To Parents Requests and Concerns

Forum for students doing their Diploma in Childcare.
Forum rules
IMPORTANT: Student's support in our forum will now be a part of our Premium Subscription service. This means students who have purchased a Premium Subscription will now be offered complimentary support in our Student Forums by us. This will only be available to students who have purchased a Premium Subscription. Click here to subscribe.
Post Reply
ringo
Newbie
Posts: 3
Joined: Wed Jun 06, 2012 8:54 pm

CHCECE026 - Responding To Parents Requests and Concerns

Post by ringo » Tue Jun 30, 2015 9:19 am

Just wondering if i have answered this correctly

A) information for families about responding to requests and concerns ?
Direct it with the educator of the room in a calm and respectful manner.
If the issue is not resolved than it needs to be taken to the Director of the service.
If the issue is with the Director than it needs to be raised with the President of the Management Committee.
B) Which National Quality Standard does this relate to?
National Quality Standard-
Quality Area 6; Collaborative partnerships with families and communities
Last edited by Lorina on Wed Jul 01, 2015 4:48 am, edited 1 time in total.
Reason: topic heading has been edited
Top
User avatar
Lorina
Moderator
Moderator
Posts: 14330
Joined: Thu Nov 19, 2009 7:36 am

Re: CHCECE026 - Responding To Parents Requests and Concerns

Post by Lorina » Wed Jul 01, 2015 4:51 am

Yes, you're on the right track!

I'm also including a sample of a complaints policy for further information:

Grievances and Complaints Policy

:geek:,
Lorina
Top
Post Reply

Return to “Diploma of Children’s Services - Assignments Support”