CHCRF301D Work Effectively with families to care for the child (QLD)

[Krissy]

Hi Im dong my cert 3 and only have 2 subjects left before i am complete. im having trouble with this subject and would like to know if anyone can help me fill in the blanks.

Case Study 1

Josie is a mother searching for quality childcare for Nisrine, her 18 month old daughter. Josie calls into your service one day while she is out shopping. She is interested in touring your service with Nisrine who is with her. Josie particularly wants to know if your service can cater for Nisrine’s food needs as she has a restricted diet due to lactose intolerance.

1. List the information you would provide Josie during the orientation tour of the service?
Enrolment forms/pack, parent handbook, new parent checklist,____________________________________________________________________________________________________________________________________________________________________________________

2. List the areas of the service do you think are important to show Josie and Nisrine?
The room that Nisrine would go into if she was to join the centre. Showing her where the bathroom is so if Nisrine would know where it was and the way to get in and out of it, play area’s both inside and outside. Showing eating area for the meals. ____________________________________________________________________________________________________________________________________________________________________________________

3. Identify and describe the organisational standards, policies or procedures that relate to the orientation processes for new children and families; for example, regulations, quality assurance, etc.
____________________________________________________________________________________________________________________________________________________________________________________

4. How would you respond to Josie’s concern about Nisrine’s diet requirements? What limitations may affect how the service addresses this need?
Knowing Nisrine’s diet requirement will either help the cook (if food is prepared at centre) the days she comes. If she has a nut free or dairy free we will make sure that a note is given to parents. ____________________________________________________________________________________________________________________________________________________________________________________

5. Describe the strategies you would use to help Nisrine’s transition into care and reassure her family during the settling-in period.
Bring in photos of her family, a toy or something special. Inviting family to stay for a while to help her transition into the centre less stressful for both Nisrine and her mum. ____________________________________________________________________________________________________________________________________________________________________________________

6. Describe how you would communicate information about Nisrine and her family to other staff to help Nisrine’s transition in to care.
In private away from other parents or at a staff meeting.____________________________________________________________________________________________________________________________________________________________________________________
1. List the range of family types you could expect to encounter in a children’s service workplace.
Aboriginal, Torres Strait Islander, Chinese, ____________________________________________________________________________________________________________________________________________________________________________________
2. You have a family coming to the centre for an enrolment interview next week. You are aware that the family members do not speak English. What strategies would you use to ensure you can communicate with the family at the meeting?
Have an interrupter ready for the interview, having information for family to read through, highlighting the important information. ____________________________________________________________________________________________________________________________________________________________________________________
3. A family has asked you for information about your service’s rules for excluding a child with head lice or an infectious disease from attending the service. What source of information would you refer to that would ensure you are giving correct information to the family.
Police and Procedures, Director ____________________________________________________________________________________________________________________________________________________________________________________
4. What element do you consider most important in establishing positive relationships with families?
Communication with the family, feedback forms. ____________________________________________________________________________________________________________________________________________________________________________________
5. Describe strategies that promote cultural diversity in the children’s service workplace.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6. How could you inform families about their child’s participation in the program?
Communication books, letters, newsletters, photo’s____________________________________________________________________________________________________________________________________________________________________________________
7. What types of concerns could a family have about their child?
Learning, friendship, toileting, sleep patterns, communication____________________________________________________________________________________________________________________________________________________________________________________
8. Describe at least three examples of specific care practices that a service could be asked to accommodate for a family.
Education, cultural, ____________________________________________________________________________________________________________________________________________________________________________________
9. Select one example from question 8 and explain how you would work to reach agreement between the service and the family.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
10. What types of information assist parents to develop confidence in the service?
Information on staff so the parents know who is looking after their child/ren. Centre information such as centres philosophy.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Assessment 1 Part C

Read the following two scenarios and answer the dot points giving detailed information regarding what you would say and do in each situation (Max 300 words per scenario).

Scenario 1

Your service provides food for the toddler group. Emma is in the toddler group and refuses to eat the tuna casserole that has been served to her for lunch as she is not accustomed to it. She also refuses to drink from the cup offered to her. By the end of the day, Emma has not eaten or had anything to drink. You want Emma to eat the food provided so all the children eat the same food together. You feel the service has gone to a lot of expense to introduce a balanced menu for the children. Her mother wants to send packed lunch of yoghurt, cheese and fruit along with a drink each day for Emma.

• Show how you negotiate and/or change your care practices so that an agreement is reached about the specific requests of the family.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• Explain to parents the most important aspects of your program in relation to their child’s needs and development.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• Explain any limitations you are aware of and discuss them with the family clearly.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• Show how you negotiate with the family about their request and offer alternatives and compromises for them to consider.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• You let everyone who needs to know the decision you have made about the family’s request.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________











Assessment 1 Part C

Scenario 2

You work in Outside School Hours Care. A parent, a shift worker, has come to you and insists he doesn’t have a clue about what goes on while his son is in your care. His son is getting into trouble at school for not completing his homework. He works Thursday through to Monday and has Tuesday and Wednesday off. He has considered coming in the afternoons, but doesn’t know what he’d do at OSHC. He feels he is a bad parent because he works shift work, is asleep when his son goes off to school and is at work when his son gets home from OSHC.

• Show how you would create a welcoming atmosphere for all family members.
Invite the family to an afternoon tea or an open staff meeting.____________________________________________________________________________________________________________________________________________________________________________________

• What sort of opportunities would you create/provide for family members to participate in the children’s experiences?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

• How you would offer opportunities for family members to give you feedback and ideas about your program?
Communication books, newsletters, suggestion box.
____________________________________________________________________________________________________________________________________________________________________________________
• How you would involve parents in the decision-making processes of your service, e.g. committees?
Communication books, newsletters, suggestion box.____________________________________________________________________________________________________________________________________________________________________________________

• Show how you would accept whatever level of involvement the parents are happy with?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• How you would support parent networks in your community?
Meet and greet, family fun day ____________________________________________________________________________________________________________________________________________________________________________________

• How you would promote the importance of parenting?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

[cathiek]

Hi Krissy
I just have a couple of suggestions to offer.
For the question List the range of family types you could expect to encounter in a children’s service workplace - I think this probably doesn't relate to race, more likely things like single parents, foster parents, two working parents, stay at home mum-working dad etc...
Describe how you would communicate information about Nisrine and her family to other staff to help Nisrine’s transition in to care. possibly add communication book, phone calls.
Describe at least three examples of specific care practices that a service could be asked to accommodate for a family. - maybe add special needs (ie a child with special needs may require specific care healthwise/learning wise)
What sort of opportunities would you create/provide for family members to participate in the children’s experiences?
Have a parent help roster for those that might like to come in. Find out if family members have any special skills they would like to share with the children (come in and cook a cultural dish.do some woodworking/teach the chn some music etc..

Your answers all look good. Hope the above helps. I might have a chance later to have another look at the questions.\

Cathie