CHCCS400C - Work within a relevant legal and ethical framework

[dani_hohepa]

Your Assignment Module Number and Heading: CHCCS400C - Work within a relevant legal and ethical framework
Your Assignment Type: Standard Question
Currently Working in Childcare? No
Your knowledge: Beginner

Your Question?
Hi, I'm on my first unit.

It's given me a reference to "• Complaints Policy, Blue Bay Early Learning Centre (2012). " , I can't find it anywhere. I'm studying correspondence.

It's asking me What is the objective of a Complaints policy?

Then the next task is all around the complaints policy with a scenario given.
I'm really struggling as i am also finding it hard to get in touch with my tutor

What is your answer so far or What have you done so far as an attempt to solve this question?
n/a

Description and Message:

[Lorina]

Here is a sample policy manual. You will find the complaints policy in here. You can use this to help answer your questions.

Sample Policy Manual

Even though it may be from a different centre. They are basically all very similar to one another...

Hope this helps,

,
L.A

[dani_hohepa]

Thank you!

[Robby]

Hi guys,
I'm studying certificate III in Children Services and I need help with my first assessment in this unit due on monday.

I have tried to answer some of the questions but i'm not sure if im doing it right. please help me

Scenario 1:
James is 4yrs old and attends the local education and care service Monday to Friday. James has a younger brother Tom who is 2yrs old and stays at home and an older brother Max 10yrs who attends the local school .James has always been a pleasant boy with many friends but recently his behaviour has changed. He is aggressive with all the children including his friends. You have asked his family if they know of any reason why James is behaving this way. They explain that an older cousin Tony has come to stay with them but he loves James and cannot see how this would have a negative effect on his behaviour. Mum who is from Iran and speaks limited English said “money very tight since James’s dad had accident and not work much, so Tony staying to help so she can do night work and try and bring in some more money.”
Today James is at the lunch table when another child accidently spills water over James. James yells at the child and attempts to punch him. You stop James and ask him to get his bag so you can assist him to change into dry clothes whilst another educator ensures the other child is ok. James gets his bag but states very clearly he does not want your help. You respect this but standby near the bathroom to ensure he is safe. As you check to see if James is ok you notice as he pulls his shorts down some large bruising on his thigh.

Questions:
A. a) Following policy and procedures what is your immediate response?
b) List the indicators of harm.
c) List the risk factors.
d) Will you make a report? Why or why not?
e) Will the parent be notified? Explain why or why not.
f) Using a child focused approach explain how you will communicate with the child?

[Robby]

this is my answer for Question A
• My immediate response would be to take James on a safe side and not in front of the rest of the children.
• Bend and get down on his level and give eye contact. Try to comfort him while assuring him that He is safe and can tell me anything.
• Ask The Child why he is behaving like this, is everything alright at home?
• Then ask the child subjectively how they got bruising on their leg.
• If James isn’t talking about anything then I would ask His mother.
• If James mother can’t help in explaining then Report to DOCS and let them handle the situation.

i need help please help me

[Hunny]

In James scenarior will the answer for question (f) will be similar with Question (a)

[Robby]

this is my answer for 1A.

Children typically receive bruises or other injuries during the normal course of play or while being active additionally, some children are less coordinated than others and may have more bruises, cuts, or scrapes. The areas that are bruised most commonly during normal play include the leading or bony edges of the body, such as knees, elbows, forearms, or brows. The soft tissue areas, such as cheeks, buttocks, and thighs, are not normally injured in such circumstances. Additionally, bruises received during the normal course of childhood activity rarely are in distinct shapes, such as a hand, belt buckle, or adult teeth marks. Bruises in soft tissue areas or in distinct shapes may be indicative of physical abuse.

The bruising combined with his recent behavioural changes raises concern that these may be from physically abusive behaviour. Physically abusive behaviour refers to any non-accidental physical aggressive act towards a child. It may be intentional or the inadvertent result of physical punishment. The large bruise that James has could be a result of shoving, hitting, slapping, shaking, throwing, punching, biting, burning or kicking.
My immediate response would be to take James aside in a non-confrontational manner. I would try to communicate with James in a calm and reassuring manner to make him feel safe and secure in order to build a trusting relationship with me. I would then report to my Director or Co-coordinator would document the conversation, behavioural changes and bruising as a record and for future reference. I would listen carefully and patiently to what James has to say and not be judgemental. I would reassure him that he can trust us and that he is safe with us. I would also acknowledge how hard it must be for him to disclose this information and make him feel that he has done the right thing by telling me the truth and that he is safe now. I would also tell him that it is not his fault and he has every right to be protected.
Without including interpretations it is my responsibility as an educator to accurately record James injuries and his behaviour, accurate reporting is the best way to further protect him from any other harm.


My answer for 1B :
James has been through behavioural changes. He has gone from being friendly and well behaved to being aggressive and picking fights with his friends and other peers in the centre. Almost punching another child in the centre, I would also try and explain in a proper but child friendly manner that this is not good behaviour and it is not acceptable would also say to James that he did an unappropriated thing with his friend and will have to apologise after we are done talking. As James behaviour and body language and his inappropriate tone of talking has changed in such a short period of time, this indicates that physiological harm as James seems to be disturbed about something which we notice through his non-verbal actions and body language.
We observed that James is going through some physiological and behavioural changes and we need to investigate further about these from his Parents as the bruise on his thigh is a sign of physical abuse that has occurred.

i don't know what else to add here?

C) List the risk factors.
We are worried that James in future could be physically harmed and we need to know the cause of his aggression and resentment. In future James behavioural changes could affect his self confidence and self-esteem and further affect his developmental stage. For example James got angry when water got spilled on his clothes, which lead to a severe reaction to nearly punching his peers in the face which worried the teachers about his social interaction. We are assuming:

That because there is Emotional disturbance in the house as a new member tony has come to stay we are not sure if there is conflict with tony whether has any issue sharing his house or things with someone else. As James mother is emotionally financially stressed
• James feels elderly that his father is no longer there.

(I'm not sure what else i could add here. )


D. Will you make a report? Why or why not?
Anyone who suspects, on reasonable grounds, that a child or young person is at risk of being neglected or physically, sexually or emotionally abused, should report it to Community Services.

Yes an immediate report to the Community Services (CS) NSW needs to be prepared in order to ensure James’s is safe from any harm. As there is a suspicion that James has been physically abused which has also raised issues as his mother is emotionally and financially stressed because of his father not being able to help or support the family and therefor .I would make a report by phoning the Child Protection Helpline on 132 111.
I would make sure I keep his information confidential only disclosing it with our centre’s supervisor. We would record his personal details regarding his family and its members in the report and his relationship that he shares with his family. We would also record our centres personal information so that the child protection authorities could contact us anytime if they want any further information. We should accurately record our observations regarding James also his personal information details such as his name, age, gender, address, His parent’s details and their contact numbers and the details of his bruises and his changes behaviours. Through appropriate body language and verbal communication with James we would provide him with a trusting environment ensuring him that he is safe with us and would assess his need for immediate medical care.
As educators we are liable for the safety and welfare or the children in our care. After the report has been filled to the child protection authorities it should be kept confidential. The details of the report should only be disclosed to the supervisor of our centre and it should be securely locked away in an area only accessible to the supervisor. It is our responsibility and the legal right of the children in our care to protect their privacy, the details are also not to be disclosed by the child protection authorities.

After the report has been made and James continues to attend the centre we should track his behaviour, his injuries and his conversations regularly, noting any irregularities will allow us to raise the alarm liaise with the authorities to further protect him from any harm. We should build a devoted, trusting and affectionate relationship with him so that he feels safe and secure and is able to confidently tell us anything that bothers or disturbs him. We can teach James to model healthy boundaries so that he knows that no one gets to treat him or touch him.

Am I on the Right Track?
Please help me!

[Lorina]

Robby,

Sorry missed your question. Please start a new topic for all questions as asking in an existing post, sometimes it may get overlooked. I have read your reply and yes, you are on the right track with your response. It is well thought out and you have provided a lot of detailed information.

I'm also providing you a link to a previous topic with the same scenario:
LA017397 - Scenario: James, Max and Tom

Hope this helps,

,
L.A