Case study

[Rhiannon09]

Your Assignment Module Number and Heading: Chccs400c
Your Assignment Type: Case Scenario
Currently Working in Childcare? No
Your knowledge: Beginner

Your Question?
When Kelly, an educator answers the phone during a busy morning at a child care service, she is surprised to find Molly's mother, Sandra, upset and angry in the line. Molly is 3 years old and has been attending the service since she was 2. Sandra says "I'm very upset. Molly was very quiet when she came home last night and this morning I discovered a hand shaped bruise on her back, when I was giving her a bath. When I asked Molly how she got it, she said someone had hit her. I wasn't told of any incident when I picked Molly up last night, and I'd like to make a complaint."

Q1: whose rights have been ignored in this case?
Q2: how could Kelly support Sandra to express her concerns?
Q3: what should jelly do next, now that she has been made aware of a compliant?
Q4: if Sandra makes a complaint, but is not satisfied with the outcome, what should jelly do? Who should she refer Sandra to?

What is your answer so far or What have you done so far as an attempt to solve this question?
A1: have Sandra's rights been ignored in this case ?
A2: not sure
A3: not sure
A4: not sure

I only seem to struggle on the case study's!

Description and Message:

[Lorina]

This question has already been answered:

CHCCS400C - Scenario: Molly and Sandra

Hope this helps,

,
L.A