In educational environments, relationships with families are central to building trust, collaboration, and shared responsibility. However, when those relationships become strained, especially through verbal abuse, intimidation, or threats, leaders must act decisively to protect staff well-being and uphold respectful conduct. Aggression from families is not just emotionally damaging—it can compromise safety, morale, and the integrity of the learning environment. Addressing it requires a balance of legal awareness, relational leadership, and clear procedural action.