Complaints and the National Regulations

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mel98
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Complaints and the National Regulations

Post by mel98 » Fri Aug 14, 2015 12:00 pm

Hi guys, I think I am going mad I have searched the whole National Regulations trying to find how to deal with parent complaints but haven't found anything please help ??!!
Thankyou :thumbup:
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Lorina
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Re: Complaints and the National Regulations

Post by Lorina » Sat Aug 15, 2015 4:57 am

Quality Area 7 - Leadership and service management

Standard 7.3: Administrative systems enable the effective management of a quality service.

Element 7.3.4: Processes are in place to ensure that all grievances and complaints are addressed, investigated fairly and documented in a timely manner.

:geek:,
Lorina
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