CHCCS400C- Scenario: Group Leader Yelling At Child

[Aunty Jennys FDC]

Hi there,

I need a bit of help with this scenario 2

A parent of a child in the 3 - 5 years room comes to make a complaint about the Group Leader who works in the same room as you. The parent says the staff member ignores her child and often yells loudly at her child. Once, as she was leaving the centre, she thought she heard a loud slap and a child crying. You have also heard your colleague yell at children occasionally.

How would you handle the parent's complaint at the time?

I have put get her to put in writing her complaint to give to the director/coordination unit.
Take down her details, inform the director/coodination unit yourself of the conversation. what else can i put. Any help will be greatly appreciated. thank you!

[Lorina]

Reassure her and tell her that you will share her concerns with the director. You could also suggest that she writes her complaint in writing and she can give it to the director so this issue can be followed up and resolved.

,
Lorina