Questions
What does the Premium Subscription Plan entitle me?
When you purchase Premium Subscription Plans on our website, you get 3 months, 6 months, 1 year or Lifetime download access to our Premium templates plus complimentary Students Forum support. After your membership expires, you can still continue using our templates you had downloaded during your subscription period but the premium services such as download access to premium templates and student support will stop. You can renew your subscription at any time you want via your Membership Dashboard.
What is the difference between the Basic, Professional, Business and Lifetime Plans?
The main differences between these 4 plans are the subscription period and license. The Basic and Professional plans are for single educator use only. However, with the Business Plan you get 12 months subscription and Lifetime Plan gives you unlimited time along with the added benefit of commercial license which allows you to distribute the downloaded templates to upto 3 or 30 educators to use.
Does it work on Ipads, Tablets or Mobile Devices?
No. Our pdf templates are advanced xml forms and it cannot be opened from iPads, Tablets or any mobile devices. You need to use a desktop or a laptop with Adobe Reader installed on Windows or Mac OS in order to open and use our pdf templates. All other devices arent compatible to open these pdf templates. However, our MS Word templates can be used from devices that has the Word App installed.
Can I upgrade from the Basic, Professional or Business plan?
If you have an active subscription on Basic, Professional or Business plan and would like to upgrade your plan, you only need to pay the difference between the plans. You can upgrade or renew directly from your Account Dashboard. You will also receive a 20% discount when you upgrade your plan.
Which payment methods are supported?
We accept all major Credit Cards or Paypal. You are not required to sign-up to Paypal to complete payment, though you may pay via your Paypal account if preferred. After your payment has been completed, you can log into EYLF Templates section in this website to start downloading premium templates.
What support and updates am I entitled to? Do you offer phone support?
No, we do not offer phone support. All our users are entitled to post any support requests to our Support Forum without limit and may download any updates released during their subscription period. If you wish to contact us privately, you can use our Contact Us page to email us directly.
If I decide I don't want to use your templates, can I get a refund?
Sorry, since with digital goods once they are downloaded they cannot be returned, unfortunately we do not offer a trial for our premium templates. However, if you would like to know if these templates will work on your computer before purchasing, we highly suggest you to try one of our free templates first since the premium templates works the exact same way and has the same System, Browser and Adobe requirements. If you are encountering issues, we recommend that you utilize our documentation or ask for assistance in our support forum where we will be happy to assist you. If you are still not satisfied, please do get in touch with us directly using the Contact Us page.
I paid but I am not able to login or download!
Please make sure to check your Spam folder in email inbox to see if there are any email notifications sitting there. If you are able to download the files but unable to open it in your computer, please read our Troubleshoot guide for help. If you are still unable to resolve your problem, please use our Forum or Contact us for further support.
What are the conditions for "Lifetime" subscription plan?
No tricks and no recurring charges. We trust in our product and believe that our users do so too.
How long will the Lifetime subscription plan be valid until?
"Lifetime" subscription plan is a one time payment only and the subscription will continue as long as we continue to provide the Premium Templates services in this website or until the templates become obsolete due to unforeseen system or pdf reader requirements changes in future.
