CHCCS400B Work within a legal and etical framework. QLD
Posted: Thu Mar 01, 2012 12:19 pm
his could anyone share any light on this for me to see if i'm aswering these correctly. during to not working atm it is hard to get the help i need.
Case Study 1
Presanthi and her husband Jim have their child, Sue-Lyn, in your service. Presanthi and Jim have not arrived to collect Sue-Lyn at their usual time. A lady comes into the service later and says her name is Mandy, she tells you she is here to collect Sue-Lyn as both parents Presanthi and Jim are late home from work.
• Clearly explain what action you would take in this situation. Detail all steps involved.
I would get the group leader on duty, check if Mandy is on the pick-up/drop off names for Sue-Lyn. If Mandy is not on the list I would ask the group leader if she/he would like me to call the parents to confirm Mandy as a pick-up person and if they agree get a copy of her ID to be placed on file and ask Sue-Lyn’s parents to add Mandy to the pick-up/drop-off list.
• Explain why you have taken this action in relation to childcare regulations, duty of care, parental responsibility and service policies and procedures.
As the Mandy is unknown to the centre or the staff at the centre, all checks need to be taken. Child’s pick-up/drop-off form needs to be checked, parents need to be notified if the person isn’t on the list, ID needs to be checked to verify the person. Following the centres policies and Procedures in relation to Child Protection Act 1999, Child Care Act 2002 and Childcare Regulations 2003.
Case Study 2
A parent of a four-year-old child comes to make a complaint about one of the other staff members who works in the same room as you. The parent says they staff member ignores her child and often yells loudly at her child. You have also heard your colleague yell at children occasionally.
• Detail how you could handle the parent’s complaint.
I would suggest to the parent to voice their concerns with the director first then I would ask the parent if they would like to make a formal complaint so that the situation can be investigated. If so I would assist them to take the appropriate steps as set out in the centres complaints policy. It is my legal obligation to report the behaviour that I have witnessed to my supervisor.
• What policies and legislation could you refer to when handling this matter?
Complaints policies
Case Study 3
You work in a childcare centre. You have noticed that Charlie (three years) has been very challenging in recent times. She does not follow directions by staff, is aggressive in her behaviour with children and staff and does not appear to concentrate or attend to task. You notice one day that Charlie has bruising on the inside of her legs and bruising on her arms.
• What should you do? Provide a step-by-step account of your actions.
Document the bruising and the challenging behaviour down in a note book that can be kept in her folder. Let your group leader know about it so the matter can be passed onto the Director.
• Clearly explain your responsibilities in this matter relating to child protection requirements.
Duty of care responsibilities
Case Study 4
You are out one night in a local club with your friends when you see one of the parents from the centre. The parent comes over to your group and starts talking about one of the families at the service where you are employed. She mentions that she has seen one family that attends the service leaves their two children under five years of age locked in the car while they play the various gaming machines in the club.
• How should you deal with the situation at the time? What would you say?
Explain to the parent that you are there for a good night and don’t wish to discuss other parents from the centre.
• What concerns do you have with this situation? Relate your answer to relevant legal and ethical guidelines.
Confidentiality
• How would you deal with the information the parent shared with you?
Discuss with your director when you go back to work.
Assessment 2 Part A
While in your workplace or on work placement, talk to the service director or coordinator and familiarise yourself with relevant service policy documents in order to answer the follow.
• What policies and procedures are in place to maintain confidentiality and ensure the privacy of children and families?
Confidentiality
• What policies and procedures are in place to manage complaints from children and/or parents?
Complaint Policy
• What policies and procedures are in place regarding child protection?
Child Protection Policy
• What agreements are made between the service and parents when children are enrolled?
Some of the agreements that are made (and usually are signed by the parent in the enrollment form) are:
1) Dietary Requirements-the centre agrees to give child the correct dietary requirements.
2) Photos/Videos etc - consent for centre to take photos/videos of child to use for observations, website etc.
3) Authorized Collection - agreement is made about who is authorized to collect the child.
4) Medical Emergency - in case of emergency, if the centre is able to provide further medical aid.
• In your own words describe how each of these policies and agreements protect the rights of clients (families and children) who use the service.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• Do these policies and agreements meet regulatory and quality assurance requirements? Support your answer with four clear examples.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• What are the key areas of legal and ethical responsibility of an unqualified childcare worker in this service?
• Provide an excellent service to all external and internal clients.
• To assist with the development, implementation and evaluation of children's daily routines including arrivals, departures, eating, sleeping, cleaning up and meals.
• To assist with implementation of a high quality early childhood program.
• Work in accordance with the legislative requirements under the Children’s Services Centres Regulations 1998 and the Children’s Services Act 1996.
• To participate enthusiastically with the children in their daily activities.
• Actively participate in the National Childcare Accreditation and Quality Improvement System.
• Undertake work with individual children with additional needs under direction.
• Communicate with parents and staff regarding individual children in care and reporting observations when necessary.
• Respect the confidentiality of information regarding children and families in care.
• Assist with children’s personal needs and routines.
• Perform a range of physical tasks to support the health, safety and well being of children in care.
• Be a supportive and active member of the Family Services team and attend staff meetings as required.
• Ensure the policies of the Centre and Council are promoted and practiced.
• Undertake additional duties as required in the general running of the Centre.
• Commit to abide by the Australian Early childhood Association Code of Ethics and all Council and centre policies.
• As a worker in this job role how could you contribute to the development of policies?
Go to staff meetings to contribute to policy development.
• Include copies of the policies relating to confidentiality, complaints and child protection and an assistants job description. If your service does not allow this read then summarise these documents.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Any help will do thanks in advance.
Case Study 1
Presanthi and her husband Jim have their child, Sue-Lyn, in your service. Presanthi and Jim have not arrived to collect Sue-Lyn at their usual time. A lady comes into the service later and says her name is Mandy, she tells you she is here to collect Sue-Lyn as both parents Presanthi and Jim are late home from work.
• Clearly explain what action you would take in this situation. Detail all steps involved.
I would get the group leader on duty, check if Mandy is on the pick-up/drop off names for Sue-Lyn. If Mandy is not on the list I would ask the group leader if she/he would like me to call the parents to confirm Mandy as a pick-up person and if they agree get a copy of her ID to be placed on file and ask Sue-Lyn’s parents to add Mandy to the pick-up/drop-off list.
• Explain why you have taken this action in relation to childcare regulations, duty of care, parental responsibility and service policies and procedures.
As the Mandy is unknown to the centre or the staff at the centre, all checks need to be taken. Child’s pick-up/drop-off form needs to be checked, parents need to be notified if the person isn’t on the list, ID needs to be checked to verify the person. Following the centres policies and Procedures in relation to Child Protection Act 1999, Child Care Act 2002 and Childcare Regulations 2003.
Case Study 2
A parent of a four-year-old child comes to make a complaint about one of the other staff members who works in the same room as you. The parent says they staff member ignores her child and often yells loudly at her child. You have also heard your colleague yell at children occasionally.
• Detail how you could handle the parent’s complaint.
I would suggest to the parent to voice their concerns with the director first then I would ask the parent if they would like to make a formal complaint so that the situation can be investigated. If so I would assist them to take the appropriate steps as set out in the centres complaints policy. It is my legal obligation to report the behaviour that I have witnessed to my supervisor.
• What policies and legislation could you refer to when handling this matter?
Complaints policies
Case Study 3
You work in a childcare centre. You have noticed that Charlie (three years) has been very challenging in recent times. She does not follow directions by staff, is aggressive in her behaviour with children and staff and does not appear to concentrate or attend to task. You notice one day that Charlie has bruising on the inside of her legs and bruising on her arms.
• What should you do? Provide a step-by-step account of your actions.
Document the bruising and the challenging behaviour down in a note book that can be kept in her folder. Let your group leader know about it so the matter can be passed onto the Director.
• Clearly explain your responsibilities in this matter relating to child protection requirements.
Duty of care responsibilities
Case Study 4
You are out one night in a local club with your friends when you see one of the parents from the centre. The parent comes over to your group and starts talking about one of the families at the service where you are employed. She mentions that she has seen one family that attends the service leaves their two children under five years of age locked in the car while they play the various gaming machines in the club.
• How should you deal with the situation at the time? What would you say?
Explain to the parent that you are there for a good night and don’t wish to discuss other parents from the centre.
• What concerns do you have with this situation? Relate your answer to relevant legal and ethical guidelines.
Confidentiality
• How would you deal with the information the parent shared with you?
Discuss with your director when you go back to work.
Assessment 2 Part A
While in your workplace or on work placement, talk to the service director or coordinator and familiarise yourself with relevant service policy documents in order to answer the follow.
• What policies and procedures are in place to maintain confidentiality and ensure the privacy of children and families?
Confidentiality
• What policies and procedures are in place to manage complaints from children and/or parents?
Complaint Policy
• What policies and procedures are in place regarding child protection?
Child Protection Policy
• What agreements are made between the service and parents when children are enrolled?
Some of the agreements that are made (and usually are signed by the parent in the enrollment form) are:
1) Dietary Requirements-the centre agrees to give child the correct dietary requirements.
2) Photos/Videos etc - consent for centre to take photos/videos of child to use for observations, website etc.
3) Authorized Collection - agreement is made about who is authorized to collect the child.
4) Medical Emergency - in case of emergency, if the centre is able to provide further medical aid.
• In your own words describe how each of these policies and agreements protect the rights of clients (families and children) who use the service.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• Do these policies and agreements meet regulatory and quality assurance requirements? Support your answer with four clear examples.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
• What are the key areas of legal and ethical responsibility of an unqualified childcare worker in this service?
• Provide an excellent service to all external and internal clients.
• To assist with the development, implementation and evaluation of children's daily routines including arrivals, departures, eating, sleeping, cleaning up and meals.
• To assist with implementation of a high quality early childhood program.
• Work in accordance with the legislative requirements under the Children’s Services Centres Regulations 1998 and the Children’s Services Act 1996.
• To participate enthusiastically with the children in their daily activities.
• Actively participate in the National Childcare Accreditation and Quality Improvement System.
• Undertake work with individual children with additional needs under direction.
• Communicate with parents and staff regarding individual children in care and reporting observations when necessary.
• Respect the confidentiality of information regarding children and families in care.
• Assist with children’s personal needs and routines.
• Perform a range of physical tasks to support the health, safety and well being of children in care.
• Be a supportive and active member of the Family Services team and attend staff meetings as required.
• Ensure the policies of the Centre and Council are promoted and practiced.
• Undertake additional duties as required in the general running of the Centre.
• Commit to abide by the Australian Early childhood Association Code of Ethics and all Council and centre policies.
• As a worker in this job role how could you contribute to the development of policies?
Go to staff meetings to contribute to policy development.
• Include copies of the policies relating to confidentiality, complaints and child protection and an assistants job description. If your service does not allow this read then summarise these documents.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Any help will do thanks in advance.