Develop Teams and individuals
Posted: Sat Aug 05, 2017 7:52 pm
Hello everyone!
Ive just started study from home and finding some of my assessments difficult
Could somebody please help me with this question
Brian ellis aged 57 has been driving for a taxi company for 14 years. He considers that he is a competent driver.
He has not been involved in any major accidents and believes that his trip times reflect efficiency and good driving skills.
However the company recently conducted a client satisfaction survey. The results of the survey showed that the clients who responded felt uncomfortable with the speed and potential danger of brains driving. Brian is unlikely to accept his driving skills need to be changed and he needs to learn new skills. How would you, as a manager, deal with a situation like this?
Although brain is a long term employee , the survey demonstrates a poor level of customer service skill. How would you approach this problem and what learning development activities and materials could you possibly recommend? As his manager, how will you support brian to make the necessary changes?
Also consider aspects of business operations, such as;
Anti- discrimination legislation
Ethical principles
Codes of practice
Health and safety
Ive just started study from home and finding some of my assessments difficult
Could somebody please help me with this question
Brian ellis aged 57 has been driving for a taxi company for 14 years. He considers that he is a competent driver.
He has not been involved in any major accidents and believes that his trip times reflect efficiency and good driving skills.
However the company recently conducted a client satisfaction survey. The results of the survey showed that the clients who responded felt uncomfortable with the speed and potential danger of brains driving. Brian is unlikely to accept his driving skills need to be changed and he needs to learn new skills. How would you, as a manager, deal with a situation like this?
Although brain is a long term employee , the survey demonstrates a poor level of customer service skill. How would you approach this problem and what learning development activities and materials could you possibly recommend? As his manager, how will you support brian to make the necessary changes?
Also consider aspects of business operations, such as;
Anti- discrimination legislation
Ethical principles
Codes of practice
Health and safety
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