CHCORG506E - Managing Underperformance
Posted: Wed Dec 30, 2015 2:05 am
Hi
Can anyone please help me with these questions. I have no idea how to answer and need a little assistance please
1. The Trouble with Carna!
03/06/14: Carna late again – does this person own a watch????
04/06/14: Carna arrived 15 mins late saying she couldn’t start her car – does she think I was born yesterday?
05/06/14: Carna actually arrived on time – a miracle!
06/06/14: Carna arrived on time again today, but she was in a very bad mood.
07/06/14: Carna 5 minutes late – I knew it wouldn’t last – a leopard never changes its spots!
Action: Give Carna a written warning that if she continues to be late she will be given notice to terminate.
Rewrite the document so that the information is recorded in an objective and professional manner.
03/06/14:
04/06/14:
05/06/14:
06/06/14:
07/06/14:
2b) Describe how you would address this issue with the employee.
2c) With consideration to regulations and impact on service operations, why is it important for a manager to address this issue with Carna?
4a) Explain how Carla’s actions were effective in addressing poor performance and maximising effective work performance.
5a) Provide a rationale for Sam’s actions in relation to the trainees role in the children’s educational programs.
5b) What strategies did Sam use to address this issue.
5c) Change takes time and can be stressful for those involved. What strategies has Sam implemented to support the team during this time?
5d) What methods can Sam use to seek feedback from the staff on the changes she has made?
6a) Explain why it was essential for the Director to address the underlying conflict.
6b) What strategies did the Director use to address and resolve the conflict?
6c) How can the Director continue to support this communication and maintain team morale?
7a) As Lillian’s supervisor, list the tasks that you would allocate to Lillian and provide a rationale for your choice of tasks. (You should take into account Lillian’s status as a student on work placement, her age, as well as lack of experience, knowledge and skills related to early childhood education and care. You must also consider your duty of care to Lillian).
7b) What information/instructions would you provide Lillian to ensure her health and safety while at the centre?
7c) What information/instructions would you provide Lillian to ensure that she does not put at risk the safety and well-being of children?
7d) List the daily tasks that could be assigned to the student (conducted under supervision).
7e) What practical information would need to be provided to the student in relation to WHS?
10d) Write 3 questions you could ask the applicant s at interview in relation to each of the following:
i. A question that will gain information about the candidate and his/her interest in the job:
ii. A question that relates to WHS:
iii. A question that relates to privacy/confidentiality:
The candidate is asked to read the following note from an educator and list the questions they would ask to clarify the educators requirements.
You have been left a note by one of the educators which states:
‘Dear xx, Could you please prepare enough streamers for the preschoolers to make kites on Friday. Thanks, Jane’
10e) List the questions you would expect the candidate to ask to clarify Jane’s request.
f) Suggest who Trish should include on the interview panel?
To complete this task refer to the following reading:
• Contract of Employment. Blue Bay Early Learning Centre, (2014).
Help Needed II
Ranni was the successful candidate for the position of domestic assistant. She is 40, Australian-Italian, married with two teenage children and has been out of the F/T workforce for 12 years but has had part-time and causal cleaning jobs at the local school. Ranni is a keen gardener, enjoys craft work and volunteers at the local nursing home once per month on a Saturday afternoon where she helps with the monthly sing-along and afternoon tea. Ranni has a sunny disposition and is thrilled to be offered the job.
11a) What essential information is included in Ranni’s contact of employment in regards to her hours and conditions of employment?
11b) How would you identify any gaps in skills or knowledge that would need to be addressed to ensure Ranni’s workplace health and safety?
Anybody please help.
Can anyone please help me with these questions. I have no idea how to answer and need a little assistance please
1. The Trouble with Carna!
03/06/14: Carna late again – does this person own a watch????
04/06/14: Carna arrived 15 mins late saying she couldn’t start her car – does she think I was born yesterday?
05/06/14: Carna actually arrived on time – a miracle!
06/06/14: Carna arrived on time again today, but she was in a very bad mood.
07/06/14: Carna 5 minutes late – I knew it wouldn’t last – a leopard never changes its spots!
Action: Give Carna a written warning that if she continues to be late she will be given notice to terminate.
Rewrite the document so that the information is recorded in an objective and professional manner.
03/06/14:
04/06/14:
05/06/14:
06/06/14:
07/06/14:
2b) Describe how you would address this issue with the employee.
2c) With consideration to regulations and impact on service operations, why is it important for a manager to address this issue with Carna?
4a) Explain how Carla’s actions were effective in addressing poor performance and maximising effective work performance.
5a) Provide a rationale for Sam’s actions in relation to the trainees role in the children’s educational programs.
5b) What strategies did Sam use to address this issue.
5c) Change takes time and can be stressful for those involved. What strategies has Sam implemented to support the team during this time?
5d) What methods can Sam use to seek feedback from the staff on the changes she has made?
6a) Explain why it was essential for the Director to address the underlying conflict.
6b) What strategies did the Director use to address and resolve the conflict?
6c) How can the Director continue to support this communication and maintain team morale?
7a) As Lillian’s supervisor, list the tasks that you would allocate to Lillian and provide a rationale for your choice of tasks. (You should take into account Lillian’s status as a student on work placement, her age, as well as lack of experience, knowledge and skills related to early childhood education and care. You must also consider your duty of care to Lillian).
7b) What information/instructions would you provide Lillian to ensure her health and safety while at the centre?
7c) What information/instructions would you provide Lillian to ensure that she does not put at risk the safety and well-being of children?
7d) List the daily tasks that could be assigned to the student (conducted under supervision).
7e) What practical information would need to be provided to the student in relation to WHS?
10d) Write 3 questions you could ask the applicant s at interview in relation to each of the following:
i. A question that will gain information about the candidate and his/her interest in the job:
ii. A question that relates to WHS:
iii. A question that relates to privacy/confidentiality:
The candidate is asked to read the following note from an educator and list the questions they would ask to clarify the educators requirements.
You have been left a note by one of the educators which states:
‘Dear xx, Could you please prepare enough streamers for the preschoolers to make kites on Friday. Thanks, Jane’
10e) List the questions you would expect the candidate to ask to clarify Jane’s request.
f) Suggest who Trish should include on the interview panel?
To complete this task refer to the following reading:
• Contract of Employment. Blue Bay Early Learning Centre, (2014).
Help Needed II
Ranni was the successful candidate for the position of domestic assistant. She is 40, Australian-Italian, married with two teenage children and has been out of the F/T workforce for 12 years but has had part-time and causal cleaning jobs at the local school. Ranni is a keen gardener, enjoys craft work and volunteers at the local nursing home once per month on a Saturday afternoon where she helps with the monthly sing-along and afternoon tea. Ranni has a sunny disposition and is thrilled to be offered the job.
11a) What essential information is included in Ranni’s contact of employment in regards to her hours and conditions of employment?
11b) How would you identify any gaps in skills or knowledge that would need to be addressed to ensure Ranni’s workplace health and safety?
Anybody please help.
,