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CHCMGT003 - Comeptency and Standards In Each KPI
Posted: Mon Mar 13, 2017 2:56 am
by Natalie-Jo
Im having trouble understanding activity 18 question 1,
Identify the competency and standard in each of the KPIs provided, first performance indicator is
Clients or patients are greeted within 1 minute of entering reception- what is the competency and what is the standard?
Can anybody please help to understand!
Thanks
Re: CHCMGT003 - Comeptency and Standards In Each KPI
Posted: Tue Mar 14, 2017 2:28 pm
by Lorina
I'm not too sure if this is going to help:
Strategic Childcare Plan (page 4)
Key Performance Indicators (not relates but has alot of information)
Hope this helps,
,
Lorina
Re: CHCMGT003 - Comeptency and Standards In Each KPI
Posted: Fri Mar 17, 2017 1:40 pm
by Natalie-Jo
Thanks Lorina but the links wouldnt open!
Heres an example-
Client's are greeted within 1 minute of entering reception
Competency (whats done) all clients greeted as they enter reception
Standard (what you see) staff greet client as they enter recption
So im looking for help with-
- Minutes of meetings are recorded and distributed to participants within 24hrs of the meeting
- hands are washed between clients and patients
- consumables are ordered within monthly budgets
- pays are calculated with 100% accuracy
- revenue forecasts are completed by july 31st each year.
I understand what to do but i just can't find the right words use!!
Thanks
Re: CHCMGT003 - Comeptency and Standards In Each KPI
Posted: Wed May 06, 2020 4:58 pm
by idaaalou_
I'm also stuck on this question! I need help
The client or patients are greeted within 1 minute of entering the reception.
Client details are recorded with 99% accuracy
Facilitate weekly team meetings.
Minutes of meetings are recorded and distributed to participants within 24 hours of the meeting.
Hands are washed between clients and patients.
Consumables are ordered within monthly budgets.
Pays are calculated with 100% accuracy.
Revenue forecasts are completed by July 31st each year.