CHCECE026 - Scenario: Parent Needing Help With Xmas Party
Posted: Sun May 22, 2016 1:02 pm
Would like some guidance with this Case Study. The Q: and my A; are below, handed this in but my trainer but she has has come back with this reply. This case study is asking how the educator should have responded. What things should the educator have said to this parent?????? Any takers. Thanks
You were tidying up at the end of the day and overheard the following discussion between a parent and another educator.
Parent: “I was wondering if you could please tell me what will happen next week at the Christmas party.”
Educator: “No need for explanations all the information you need is in the newsletter. Read it and you will be fine.”
Parent: “Sorry but I did read it and I still don’t know what I need to do or what will happen on the day. Can you please help me understand? This is our first year with our child in day care and where we are from we don’t celebrate Christmas, so I am not sure what to expect, although we are looking forward to the celebration.”
Educator: “Are you serious you never celebrated Christmas before, where have you been? As I said everything you need to know is in the newsletter. Nothing more I can tell you.”
Parent: Sorry but I just need help. In the newsletter it says “bring a plate”. Can you tell me how many plates I need to bring and if you want big plates, small ones or should they be the plastic picnic type?”
Educator: “Are you for real? When it says “Bring a plate” it means bring a plate of food.”
At which point the parent walked away shaking her head.
b) How should the educator have responded to the parent’s questions? (Your answer should be approximately 30 words)
In order to develop sound, respectful relationships and partnership with families and parents educators need
Interpersonal skills that include the acceptance of different cultural viewpoints.
As an educator effective listening involves empathy, open body language and communicating to the parents with an understanding of their concerns. The educators must be able to respond to families’ concerns in a positive, caring and supportive way. Conveying their own attentiveness, sincerity and concern is essential.
You were tidying up at the end of the day and overheard the following discussion between a parent and another educator.
Parent: “I was wondering if you could please tell me what will happen next week at the Christmas party.”
Educator: “No need for explanations all the information you need is in the newsletter. Read it and you will be fine.”
Parent: “Sorry but I did read it and I still don’t know what I need to do or what will happen on the day. Can you please help me understand? This is our first year with our child in day care and where we are from we don’t celebrate Christmas, so I am not sure what to expect, although we are looking forward to the celebration.”
Educator: “Are you serious you never celebrated Christmas before, where have you been? As I said everything you need to know is in the newsletter. Nothing more I can tell you.”
Parent: Sorry but I just need help. In the newsletter it says “bring a plate”. Can you tell me how many plates I need to bring and if you want big plates, small ones or should they be the plastic picnic type?”
Educator: “Are you for real? When it says “Bring a plate” it means bring a plate of food.”
At which point the parent walked away shaking her head.
b) How should the educator have responded to the parent’s questions? (Your answer should be approximately 30 words)
In order to develop sound, respectful relationships and partnership with families and parents educators need
Interpersonal skills that include the acceptance of different cultural viewpoints.
As an educator effective listening involves empathy, open body language and communicating to the parents with an understanding of their concerns. The educators must be able to respond to families’ concerns in a positive, caring and supportive way. Conveying their own attentiveness, sincerity and concern is essential.
,