Cert III in Childcare
Posted: Fri Jun 23, 2017 2:16 pm
Answer the following questions concerning the Sparkling Stars policies and procedures for handling complaints from parents.
i. In case of conflict between a parent and a staff member, the parent should first discuss the problem with the relevant staff member concerned.
True
ii. If the parent is not satisfied with the outcome after speaking with the relevant staff member, they may take the matter to the centre Director.
True
iii. The Director will make the final decision in all conflicts.
False
iv. Disputes and conflicts at the centre may be avoided if… (Select one (1).)
… the staff follows the policy “The customer is always right.”
… parents are prohibited from speaking to the staff beyond class hours.
… clear guidelines are in place for all to follow.
Choose the third one.
Am I correct, please help.
thanks
i. In case of conflict between a parent and a staff member, the parent should first discuss the problem with the relevant staff member concerned.
True
ii. If the parent is not satisfied with the outcome after speaking with the relevant staff member, they may take the matter to the centre Director.
True
iii. The Director will make the final decision in all conflicts.
False
iv. Disputes and conflicts at the centre may be avoided if… (Select one (1).)
… the staff follows the policy “The customer is always right.”
… parents are prohibited from speaking to the staff beyond class hours.
… clear guidelines are in place for all to follow.
Choose the third one.
Am I correct, please help.
thanks