Thank you for that info. I tried searching for your transaction in our Paypal statement from 2013 and 2014 using the email address you provided but we don't have any payment made on that email ID. Even if you had paid by credit card, all our payments are processed only through Paypal. So this means, you would have received a Paypal invoice on your contact email ID from Paypal if the payment was completed. Are you sure you made the payment to this Aussie Childcare Network site? Also please note that the 3 Child Obs templates we had in 2013-14 such as Photo Obs, Written Obs and Belonging Being Becoming templates, are all free templates and you don't need to donate to download those templates. Even now these 3 Child Obs templates are free to download and you don't need premium subscription for these.
Usually, when the payment is successful, your account would have been added to our Donator group which didn't happen in your case. If you are positive the payment was completed, can you tell me the name on the credit card you had used. Using the name on the card, I will try again and see if I am able to locate the transaction in Paypal and see what happened there.
Thank you for your patience,